The Red Tulip

Our top priority is that you love your purchase from The Red Tulip and want to come back for more! We strive to provide the best quality and fit. We offer exchanges within 21 days of delivery. Unfortunately, we don't offer cash refunds, but we'll gladly issue an online store credit voucher with no expiry date.

Important to Note:

• Absolutely no returns/exchanges on sale items.

Items must be unworn, unwashed, undamaged, with swing tags attached, and accompanied by a copy of the receipt/order number. To initiate an exchange simply email us at info@theredtulip.co.za

Please Note:

• Exchanges that don't meet our policy will be returned to the customer.
• We don't accept returns/exchanges on sale items.
• You are responsible for return courier costs.

If you placed an order and didn't receive an order number, check your confirmation email (including your junk mailbox). It might have gone to the wrong email address. If you can't find it, contact us at info@theredtulip.co.za to confirm your order.

We don't allow collections from our warehouse.

We use our courier partner for all deliveries.  

Yes, we can arrange overnight delivery. Email info@theredtulip.co.za for a quote.

Upon dispatching your order, you'll receive a confirmation email with shipping details and a tracking number for online tracking. Follow the instructions in the email. If you need help, contact us at info@theredtulip.co.za, but it might be faster to go directly to the courier company.

Unfortunately, we don't allow returns, exchanges, or credit vouchers on sale items.

We sincerely apologize if you receive a damaged/defective item. We take pride in quality control. If this happens, email info@theredtulip.co.za with your order number, a picture of the damage and the entire item and we'll take care of it for you.

We use Payflex as our secure payment partner and accept VISA and Mastercard. We also accept instant electronic fund transfers (EFT) directly to our bank account. If paying by EFT, email proof of payment to info@theredtulip.co.za for confirmation and to proceed with delivery.

Enter coupon codes during checkout in the "Coupon Code" field and click "Redeem."

• Double-check that you're logged into the email address associated with the coupon code.
• Coupon/discount codes are not valid with sale items.
• You can only use one coupon/discount code per checkout.