Shipping & Delivery

Delivery

Products will be delivered within 5 to 10 working days after successful receipt of payment.

Actual Shipping times may vary slightly. Orders under the value of R1000-00 are subject to a local delivery fee of R40 and a national delivery fee of R70. Free delivery for orders over R1000-00. Delivery will be made to South African street addresses only. An order is considered complete as soon as it is handed to an individual at your specified delivery address and signed for by the purchaser. Any query relating to the order must be advised to The Red Tulip within 24 hours after receipt of the goods. In the event of goods being lost in transit, The Red Tulip has the option to either replace the missing goods or refund the customer. Goods can be collected at The Red Tulip shop at Madison’s Market Cafe by prior arrangement.

Please note that shipping fees are not refundable.

Returns Policy

Should you wish to return any item/s purchased on our website, you may do so for a, credit voucher or exchange. The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser. The goods must be in their original condition unworn and with labelling and swing tags intact. If the item/s is unsuitable please communicate to make the necessary, return arrangements. If you would like to exchange the item a collection and re-delivery will be at the cost or purchaser.

The above is applicable once per order.  

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